As your partner, our Customer Success team is here to be your advocate, product experts, and strategic advisors. Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues. Samanage is nice because it is very easy to use and there are so many features that you can customize. PROFESSIONAL SUPPORT SolarWinds Support is here to help customers under active maintenance seven days a week, 365 … - IT teams can view and collaborate on incidents and share workload with other team member. This change introduced in the Orion platform 2019.2 significantly improves Node Status calculation and is enabled by default for new installations, existing users who upgrade will need to enable this feature. Help Desk Manager is a scalable, powerful, IT ticketing solution that integrates seamlessly with Solarwinds N-central.It offers web-based ticketing, change management, automatic asset discovery, IT asset management, a knowledge base and more. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. Everything will happen through the integration. The price is very fair for everything that you are able to do with it. Yonyx to SolarWinds Service Desk (Samanage) migration service. The SolarWinds Academy offers education resources to learn more about your product. Connector limitations. Online support and intuitive setup. This is one of the reasons we have implemented regular Town Hall meetings, so we can keep people up to speed as quickly as possible The office bar serves as an … If you are evaluating Samanage for an easy-to-use workflow management tool, then this is a great product with a wonderful service team ready to answer any question or request you might have! Service Desk allows you to import, merge, and integrate data and resources from a number of channels including: Get Advice. ITSM framework is logical and well thought out. The best thing about Zendesk is that it is very stable and we have never encountered any crashes." Awards: Most Popular. In an effort to track their work, streamlining service delivery, they started moving tickets from IT, health, finance, governance and compliance, and property calls into the system. Free Demo available. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. Samanage is in an agile industry that at times requires pivots in our strategic direction. Call us today for a fast, free consultation. “That means from the time we receive it to the time it’s returned, I won’t ever have to touch the status of a computer within Samanage. DOWNLOAD FREE TRIAL Fully Functional for 14 days EMAIL LINK TO FREE TRIAL Fully Functional for 14 days … Edit. Global Incident and Deviation Management Solution Market Top Manufacturers: Opsgenie (Atlassian), PagerDuty, Inc., Samanage, SolarWinds etc. December 10, 2020 anita_adroit. SolarWinds Service Desk. A complete Podium to SolarWinds Service Desk (Samanage… Plus, we know we can never be charged for a computer that we returned.” As time goes on, Krishnan said she will continue to integrate Samanage into the tools DPR uses. SolarWinds Service Desk. Of course! Podium to SolarWinds Service Desk (Samanage) migration service. Simply submit a request by email. A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. — Mgr. Trouble-free , no special know how or programming required. Simplify your software search in just 15 minutes. The SolarWinds Academy offers education resources to learn more about your product. IT asset management combines the ability to track and analyze the financial and contractual pieces against actual inventory to drive service success with a better understanding of how IT assets support the business and users. Everything will happen through the integration. There are a couple of tabs ("investigate", "pending", "workflow") where you can change the status in different ways. There aren’t any. Can I integrate data and other apps into SolarWinds Service Desk? Download SolarWinds Service Desk and enjoy it on your iPhone, iPad, and iPod touch. Reviewer Role Analyst Company Size 10B - … ‎The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Recommendations to others considering SolarWinds Service Desk. Likelihood to Recommend. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Explore SolarWinds Support Offerings We designed our Customer Support plans to give you the power and flexibility to focus on what you need for success. Prior to Samanage, that meant a lot of support emails and a lot of difficulties tracking the work between departments. Integrating Help Desk Manager with Solarwinds N-central. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Since Samanage became SolarWinds Service Desk we have seen definite improvements in the reliability of the software, making it much more effective for our needs. Starting Price: $19.00/month/user ... we can view the status of multiple tickets at the same time. A new versatile research report on Global Incident and Deviation Management Solution market is aimed at promising a unique approach … Introduction: Global Incident and Deviation Management Solution Market, 2020-26 . End-users appreciate how easy it is to use as well. Zendesk by Zendesk Visit Website . by SolarWinds Remove. Reviews of SolarWinds Service Desk. Online support and intuitive setup. The SolarWinds Service Desk CMDB allows you to view and analyze data such as users, hardware, software, networks, contracts, business sites, SaaS licensing, and other assets. Reviewer Role Applications Company Size Gov't/PS/ED <5,000 Employees. Read Full Review. You can add all of your specific company details, device names, locations and see warranty status, device status, device health status as well as the devices check in. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. The move from FocalScope to SolarWinds Service Desk (Samanage) is easy with an automated migration service. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. More guidance of how to maximize the AI for smart suggestions. A complete Yonyx to SolarWinds Service Desk (Samanage… Please include your full name and organization. The move from SolarWinds Service Desk (Samanage) to Jira Service Desk is easy with an automated migration service. Review Source Tremendous product with lots of flexibility. SolarWinds Customer Success Center provides you with what you need to install, troubleshoot, and optimize your SolarWinds products: product guides, support articles, documentation, trainings, onboarding and upgrading information. Check the progress bar to see the status of the provisioning cycle and how close it is to completion; If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Online support and intuitive setup. Not a member yet? The move from LiveChat to SolarWinds Service Desk (Samanage) is easy with an automated migration service. Learn more about quarantine states here. Effortless , no special knowledge or programming required. “That means from the time we receive it to the time it’s returned, I won’t ever have to touch the status of a computer within Samanage. Changing the status is not a simple drop down from unassigned to open to in progress to pending, etc. Dec 6, 2019. Read Full Review. SolarWinds ® Service Desk comes ... Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs. Easy to use app for the IT team to keep up to date with incident status. In this webinar, we’ll show you the benefits of IT asset management, including: Consolidating all of your assets in one location, which enables you to visualize the entire asset lifecycle Download SolarWinds Service Desk and enjoy it on your iPhone, iPad and iPod touch. While we try to inform all teams about our decision making process, sometimes the decisions our executive team makes are made quickly. SolarWinds Service Desk is a cloud-based service and does not require any servers or software to maintain. Works extremely well "out of the box". Connect with an advisor now. Jul 30, 2020. Free Demo available. The SolarWinds Academy offers education resources to learn more about your product. Use SolarWinds to organize and deliver better IT service to your users. For a service ticketing system, it is very effective, though they remain a bit inflexible on addressing product deficiencies. SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. Application … With Samanage IT asset management, you can better control your organization’s technology landscape. ‎The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Talk to our advisors to see if SolarWinds Service Desk is a good fit for you! SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department. Please sign in below to gain access to all our great resources, product announcements, and our support portal! Maybe I am just not used to this way of doing it, but I feel like it could be simplified. Free Demo available. User portal is a bit dated, needs to be brought forward from 2005. Samanage is most compared with ServiceNow, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide … IT asset management (ITAM) is the process of cataloging, tracking, and maintaining an organization’s technology assets. Visit Website . Samanage is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. Plus, we know we can never be charged for a computer that we returned.” As time goes on, Krishnan said she will continue to integrate Samanage into the tools DPR uses. Research & Articles About Us. The answer can be found here; Orion Platform 2019.2 - Enhanced Node Status I strongly encourage you to read through this content to better understand how Orion now calculates the Node Status. Welcome to the SolarWinds Service Desk Community! 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